Discover Why Frogtown is a BBB Torch Award Winner
“We don’t just want to fix your roof, we want to earn your trust for life.”
– JP, Founder of Frogtown Roofing
At Frogtown Roofing, what truly sets us apart is our commitment to integrity, transparency, and long-term relationships. Our recent BBB Torch Award win is a powerful reflection of those values and reinforces our promise to uphold the highest standards of business ethics.
We go beyond just providing roofing services, we’re actively building trust, strengthening communication, and staying deeply connected to the people of Maumee, Ohio. Our goal is to be more than just a contractor; we aim to be a positive force in the community.
Receiving the Torch Award shows that our focus isn’t just on profit, it’s on creating real, meaningful connections with homeowners and contributing to the community we call home. This award serves as a symbol of the confidence our customers place in us and validates the culture of honesty we work hard to maintain every day.
As we proudly carry this torch forward, let’s take a closer look at what this recognition truly means for us and you.
From Toledo Roots to Rooftop Recognition
In the video, our founder JP reflects on Frogtown Roofing’s humble beginnings and deep roots in the Toledo area. Born out of a desire to honor family and heritage, the name “Frogtown” pays tribute to the area’s swampy origins, when frogs outnumbered people and Toledo was once dubbed the frog leg capital of the world.
At the heart of our company is a passion for community and family. Founder JP explains the unique origin behind our name:
“We just wanted to kind of pay tribute to our ancestors that have been here for generations… We’re from Toledo, and this is a Toledo-based company, and we care.”
The name Frogtown might catch your attention, and that’s the point! It reflects our local pride and creativity, with a nod to the past:
“Toledo was a swamp at one point… and the frogs outnumbered the people. It was nicknamed Frogtown. At the beginning of the 20th century, it was the frog leg-eating capital of the world.”
This love for our roots shows up in our brand, too. As Lane points out:
“Your marketing collateral… your icon, your logo, it jumps out. It’s recognizable.”
We’re proud of our bold branding, our iconic frog mascot Rufus, and the bright green trucks you’ve probably seen leaping through town. But beyond the look is a mission that’s always been the same: deliver quality, honesty, and hometown reliability to every homeowner we serve.
What is the BBB Torch Award & What Does it Stand For?
The BBB Torch Award for Ethics is a rare honor, given only to a select few businesses each year. JP shares what it felt like to receive it:
“We knew we were nominated, and we knew we were kind of finalists… but you surprised us at our office. That was a very fun day for us.”
Winning was more than a celebration; it was a responsibility:
“I tell my team, ‘It’s great to win this, but now we have to stand by it daily.’”
As the BBB representative, Lane, explains in the video:
“The Torch Award was conceived as an award for businesses committed to honesty and customer service… There are 35,000 businesses in our 24 counties. If you win, it’s a pretty select crowd.”
Only the best organizations reach the Torch Award and are known for the highest marketplace trust.
Importance of Ethics in Business Recognized by the BBB
Integrity is what sets great businesses apart from others. The BBB Torch Award clearly shows this. It is given to groups that stick to strong values and help build marketplace trust, showcasing them as marketplace role models. This helps not just one company, but builds trust for people everywhere.
When a business is ethical, it shapes how applicants, customers, and even the community connect. Businesses that win the BBB award show how good behavior and fairness help build a better workplace and culture. This can boost people’s loyalty and show other businesses how to act in the right way.
The BBB Torch Award pushes all businesses to keep up with these honest habits and help trust grow in the plumbing industry. Our award shows that we have real power because we put customers first and stand by our brand with strong ethics. So, what are the main things that helped us win the Torch Award?
Detailed Analysis of Frogtown’s Winning Qualities
The secret to our success comes down to more than just luck. We won the BBB Torch Award because of our strong business practices and the way we build trust with our customers. Based in Maumee, Ohio, we put integrity first and make sure to use ethical business practices in all parts of what we do, similar to Thrasher Foundation Repair.
We stand out for how we give great service while making a real difference in the community. We’re built on honesty, trust, and clear actions. These have helped us become a true torch holder for other businesses to look up to in the market.
Key Practices That Set Us Apart
Our business practices do not just meet what people expect, they help set new standards in the field. We put a strong focus on being open and honest with customers. You get clear and truthful answers, without any tricks, every time you deal with us. Our outstanding commitment to doing things the right way makes us stand out as a real example of trust in the business.
From our headquarters in Toledo to our satellite office in Bowling Green, we’re expanding thoughtfully, always staying close to the customers we serve:
“We have an office there that we can meet with clients… but we usually go to their home.”
We’re hands-on, we’re responsive, and we’re passionate about doing roofing the right way, including crucial aspects like heating:
“We’ve already installed at least 10 or 15 roofs this year… We’re here to serve all our customers.”
We also care about open and real communication. We think about everyone’s needs whenever important choices must be made. We show fairness and a sense of duty every step of the way. That is part of what helped us earn the Torch Award. It also sets a new standard that other businesses will consider if they want to improve.
Our torch for honest work is easy to see, not just in rules, but in action. You see it when our employees work together, and when we help customers as well. Doing what is right is always a top goal in everything we do.
These traits put us in a category that few can match and are helpful for any company hoping to win the Torch Awards in the future.
Roofing That’s Built to Last & Built on Trust
Our Founder, JP, also shares important updates about roofing technology in the video. From SBS rubberized shingles that can withstand large hail, to the impact of tariffs and material shortages, we stay ahead of the curve so you don’t have to worry.
We don’t just show up, we show up for you. That means:
- Educating clients about the latest roofing materials and legal aid options
- Advising on insurance implications
- Booking ahead to help you avoid seasonal price increases
Ready for a Roof You Can Rely On?
Whether you’re facing storm damage or simply looking to upgrade, Frogtown Roofing is here to help, with the ethics and expertise to back it up.
Contact us today to schedule a free inspection or consultation.
Let us show you why Frogtown Roofing is one of the most trusted names in roofing.
For more news and updates about our journey, keep in touch with us on our blog!
Frequently Asked Questions
How Does the BBB Torch Award Influence Consumer Trust in Businesses Like Frogtown?
The BBB Torch Award helps people trust businesses more. It shows that the business values doing things the right way. This award lets customers know that Frogtown cares about marketplace trust. Frogtown is open about how it works. It treats people fairly. It does things the honest way. This helps people feel good about the products and services they get from Frogtown.
What Criteria Are Used to Select BBB Torch Award Winners?
The selection process looks at business practices, especially ethical business practices. It checks for things like being open, fair, and having a strong commitment to helping the community and earning customer trust. All finalists are looked at by a group of judges who do not work for the companies. After this, the winners will be picked.
What Criteria Does Frogtown Meet to Be Awarded the BBB Torch Award?
Frogtown shows outstanding commitment to good business practices, open actions, and caring for the community. Because of this, it was named a role model for marketplace trust and doing the right thing among the other finalists.
What Initiatives or Practices Helped Frogtown Stand Out Among Other Businesses for This Award?
Frogtown showed good business practices like being open, working with the community, and being fair. They always made sure to act in an honest way. This helped them meet the high standards needed for the BBB Torch Award.
